Posted by Dana on 3/20/2020 to
Azure Aster News
Hello everyone!
**Update! Effective 11/20/20. Our county here in Colorado has gone back to a level red safer at home order due to an increase in cases. As an internet only home based business with no customer contact, we will be able to continue working. However, we do need to be doing so at a minimum level for everyone's safety. So we will only be shipping items on Monday, Wednesday and Friday even after release days. Express mail is temp. unavailable. International mail has resumed but you should expect the possibility of very long shipping delays and we cannot guarantee any sort of a delivery time due to packages taking longer than normal to clear customs, lack of planes etc. International packages may also show gaps in time for tracking.**
Like many of you, our little business has experienced some hurdles to overcome due to current events. The website is still open 24/7 and we are manning the phones, answering e-mails and are available on social media if you need us. We are an internet only business so we do not have any plans to close down our virtual shops and will continue to remain open during this crisis. If for any reason there is a shelter in place order or a lock out in our area, we will continue to ship orders out as much as we are allowed to by law. We will be sure to update everyone should we need to make any adjustments to our shipping times again in the future.
We are taking many extra precautions to ensure the safety of our family as well as our customers. We apologize if this has caused any inconvenience to you but just know that we truly believe we can make it through this by working together.
Be safe and stay well!
The Bates Family
**Update! Effective 11/20/20. Our county here in Colorado has gone back to a level red safer at home order due to an increase in cases. As an internet only home based business with no customer contact, we will be able to continue working. However, we do need to be doing so at a minimum level for everyone's safety. So we will only be shipping items on Monday, Wednesday and Friday even after release days. Express mail is temp. unavailable. International mail has resumed but you should expect the possibility of very long shipping delays and we cannot guarantee any sort of a delivery time due to packages taking longer than normal to clear customs, lack of planes etc. International packages may also show gaps in time for tracking.**
Like many of you, our little business has experienced some hurdles to overcome due to current events. The website is still open 24/7 and we are manning the phones, answering e-mails and are available on social media if you need us. We are an internet only business so we do not have any plans to close down our virtual shops and will continue to remain open during this crisis. If for any reason there is a shelter in place order or a lock out in our area, we will continue to ship orders out as much as we are allowed to by law. We will be sure to update everyone should we need to make any adjustments to our shipping times again in the future.
We are taking many extra precautions to ensure the safety of our family as well as our customers. We apologize if this has caused any inconvenience to you but just know that we truly believe we can make it through this by working together.
Be safe and stay well!
The Bates Family