Payment, Shipping & Returns

 

All electronic transactions are completed by CISP compliant providers. We accept the following forms of payment through the online shopping cart:

3.    Will call with card number - Place your order online and call your card info to us directly.  A little extra security for those who don't like to enter credit card information on the internet.

4.     Klarna - For orders of $59 or more. Choose from Pay in 30 days where your card is billed 30 days after it is delivered or Slice It In Four. Slice it in four is a pay over time option where you split your payment into four installments that you pay over a six week time period with no extra fees. You do not have to wait to receive your order like you would with layaway. This is the same as Afterpay or Sezzle. Payment agreements are made directly with Klarna not with Azure Aster. You can read more about Klarna here.

 

Money orders - Please e-mail us if you would like to pay via money order.

 

Purchase orders - We do not accept purchase orders at this time.

Phone Orders: We recommend that you use the Will call with card option and place the order online so you can see shipping costs and check for clerical errors.  Credit card orders may be placed via telephone to (303) 369 -5507, between 9am - 5pm Mountain time.  Our normal business week is Mon-Fri.  We do try to take calls on weekends too.  If we are away, please leave a message at the beep and we will get back to you. 

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All items are packed in boxes with tissue, bubble wrap etc. to protect them during shipment.  We ship USPS First Class, USPS Priority, and USPS Express mail on most items.  Only Express Mail has a guaranteed delivery time and is fully trackable.  All other delivery times are estimates. Orders do not ship on weekends or postal holidays and may take longer during peak mail season.  Delivery times below are for transit only.  Please be sure to add additional time for item creation and processing.  Some handcrafted designs may have a waiting period so be sure to check item descriptions or the completion times below.

Please note:  Shipping fees calculated by the shopping cart cover insurance, handling and processing costs, the packing materials (tape, labels, boxes, gas etc.) and the actual postage. We do everything we can to keep your costs low!

 

Express Mail- (temporarily unavailable due to current events) takes 1-2 days to be delivered once mailed. The only mail class with a guaranteed delivery date. Includes free insurance. You must be present for delivery. They will make 2 attempts to deliver your package. Then hold it for five days before returning to us. Shipping fees are not refundable if your package is returned. To ship on the same business day, orders must be placed before 2:00 pm Colorado time. We recommend you call us if you are unsure if there will be enough time to meet your deadline for delivery.   

 

Priority mail - Takes an average of 2-4 postal business days to arrive once mailed.  This is not a guaranteed delivery time but its usually delivered in that time frame.  Includes free insurance. (currently experiencing some delays but less than first class mail).

 

First Class Mail - usually takes about 1 week or less to be delivered.  USPS states 1-2 weeks.  On rare occasions it could take a little longer.  Insurance fees are included in the cost. (some first class mail shipments are experiencing long delays- read our blog post here).

 

Delivery Confirmation - Provided free of charge when available.  Delivery confirmation will tell you when a package has been delivered.  It does not always provide other tracking info.

Signature at delivery (USA only) - Due to an increase in mail theft, you may now opt to purchase a signature to be required at delivery. Just mark the box Signature at delivery in the shipping options section at checkout and it will be added to your order for a small fee. Be advised that it may delay delivery of your package if you are not present for the signature and they may require you to request re-delivery or pick up the package at the post office. But this way, they will not leave your packages unattended at your residence or business.

Please note: Orders over $300 USD may require a signature at delivery for insurance purposes. We cannot control or be held responsible for the security of your mailbox or delivery drop off area and mail that is stolen from your home or business. If you have had problems with mail theft in the past, you may want to make arrangements for an alternate shipping address or use a PO box. We also reserve the right to cancel any orders with addresses that are incorrect, cannot be verified or cause postage calculation errors in the shopping cart.

*When tracking your shipments do not be alarmed if you see this sort of message below saying the acceptance of your package is pending. This means that the package was in the possession of our local USPS office at the date and time indicated, but it has not been scanned again in the system (usually this happens at one of the big postal distribution centers). The current postal delays are causing the next tracking update to sometimes take about 3-5 days for first class mail. So your order can stay in this status for a bit before that happens.*     

We accept and ship orders up to $300 USD to all Paypal approved countries.  All international shipments are made through USPS.  The shopping cart will calculate international shipping rates at checkout.  Please note that in most cases, we cannot track international shipments unless they are shipped Express.  We also cannot control the length of time a package spends in customs.  Because of this, we cannot guarantee delivery times for international mail.  You must agree that our electronic postage record is sufficient proof of mailing.  You must also accept responsibility for the package and any and all customs fees or VAT that may be charged by your postal service (we have no way of knowing if any such fees will be charged so check with your post office if this is a concern).  We will not mark packages as "gifts".  Shipping and handling fees are not refundable if your item is held in customs and you do not pick it up.

All international packages are insured. We do this through a third party so the insurance cost is not included in the dollar amount shown as postage we have paid on the mailing label. International shipping has a higher first weight/price bracket but you can normally purchase a number of items before you go up to the next price bracket for some savings.

We also reserve the right to cancel any orders with addresses that are incorrect, cannot be verified or appear fraudulent or cause postage calculation errors in the shopping cart.

Canadian customers: We now offer an additional shipping option where you prepay your Canadian duties and taxes for a flat rate of an additional $6.95 per first class mail package. This flat fee is the same regardless of value so you can save quite a bit on your customs fees and you will not be required to pick up your package from the post office. 

 

Australian customers: Please note that our little business does not meet the A$75000 GST registration requirement for low value goods shipped to Australia. This means you will be responsible for paying a 10% GST as well as a small processing fee to receive your order from Australia Post.

UK Customers: Due to the new requirements for sellers and VAT collection that has resulted from Brexit, we regret that we are temporarily unable to ship orders to the UK.

 

Insurance claims cannot be processed by USPS or third party insurance until 30 days have passed from time of mailing. We are not responsible for orders lost because an incorrect shipping address was provided to us or mail theft occurring after delivery. Please be sure to double-check your address for accuracy before finalizing your order.

 

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