- We accept ALL major credit cards online and by phone, Paypal, Apple Pay, Gpay, Venmo, Klarna and Sezzle payments in USD securely.
- Most in stock orders ship in 0-1 business days (our business week is M-F) via USPS. Things may take a bit longer to ship after big release days or during the holiday season. Creation times for custom items are in the product listings.
- Choose from First Class to Express shipping options for the lowest priced or quickest delivery possible in the USA!
- We also ship internationally to all Paypal approved countries except the EU and UK.
- If you are not happy with your purchase, return it in 30 days for a refund.
- Need a rush order? No problem! Contact us and we can work with you to meet your deadlines.
- Need to know more? Read the long version below which explains things in detail.
- If you have any questions, just contact us!
Orders may be placed 24/7 directly on our shop website! The shopping cart will apply all discounts and calculate the shipping for you. You may also phone your order in.
Special requests: For makers who allow it (sorry not Erstwilder), we are happy to take special requests for items from upcoming collections that have already been revealed to the public. You are also welcome to request items from makers that we have not had in stock before from their current catalogs. We will work on bringing them in with our next order just for you. In some cases, special orders may require a 20% non-refundable deposit. Just contact us and see what we can do!
- Pre-order items are not in stock yet and will arrive at a future date (sorry no Erstwilders may be pre-ordered). Placing a pre-order means that item is reserved just for you once it is here. Pre-buys are limited to incoming stock only.
- Do not use Klarna for pre-orders. All other payments are ok! If you use Sezzle or Paypal's installment payments, be advised that you will need to make your payments to them regardless of if your item has shipped or if it is still waiting to arrive.
- An estimated time of arrival (ETA) will be listed in the product description but these times are not guaranteed and may be updated as needed.
- Be advised that shipments can take anywhere from two weeks to a few months to arrive at our shop due to unforeseen shipping or customs delays and current events beyond our control.
- If you purchase a pre-order, your payment will be charged immediately and the entire order will be placed on hold until the item arrives in the shop.
- Once a pre-ordered item is received, we will ship it to you ASAP and send you a shipping confirmation by e-mail.
- If for any reason we are unable to fulfill a pre-order within 60 days, we will notify you and offer you a full refund of the item cost and any shipping fees that may have been charged.
- If you choose to cancel a pre-order, a 5% cancellation fee will be deducted from your refund to cover our processing costs.
- You must contact us directly to cancel a pre-order. Do not attempt to cancel it via your payment method, paypal etc.
- Customers who do not uphold these terms may not be allowed to purchase pre-orders in the future.
- By placing a pre-order, you agree to these terms.
1. VISA, Mastercard, American Express or Discover - via secure SSL encrypted server and processed by Stripe. The billing name and address must match the name and address for the card used. USA and Canada orders only.
2. PAYPAL - Accepts credit and debit cards as well as new pay later options. All international orders (except Canada) must pay via Paypal.
Sales Tax - Azure Aster collects sales tax for orders shipped to CO.
- Most items are ready to go and ship out fast in 0-1 business days depending on the time you place your order. Things may take 1- 5 postal business days to ship after busy Erstwilder release days or during the holiday season. Anything with a longer waiting period is noted in the item descriptions. Business days are M-F and Sat. during peak seasons.
- Custom requests, or sized on demand jewelry designs: Most custom requests are shipping out in 1-10* business days. If you have a deadline, be sure to let us know in your order comments. Otherwise allow enough time for creation and transit.
- If you order products that have different estimated shipping times (for example wristbands ship immediately but there might be a waiting period for your custom earrings or pre-order) we will hold your entire order until all items are ready.
We ship USPS Ground Advantage, USPS Priority, and USPS Express mail on most items. Only Express Mail has a guaranteed delivery time. All other delivery times are estimates. Orders do not ship on weekends or postal holidays and may take longer during peak mail season. Delivery times below are for transit only.
Please note: Shipping fees calculated by the shopping cart cover insurance, handling and processing costs, and the actual postage. We do everything we can to keep your costs low! If you accidentally choose a paid shipping method when your order was eligible for free shipping, we will credit the shipping to your account as an in store credit.
Signature at delivery - Due to an increase in mail theft, you may now opt to purchase a signature to be required at delivery. Just mark the box Signature at delivery in the shipping options section at checkout and it will be added to your order for a small fee. Be advised that it may delay delivery of your package if you are not present for the signature and they may require you to request re-delivery or pick up the package at the post office. But this way, they will not leave your packages unattended at your residence or business. Orders over $300 USD may require a signature at delivery for insurance purposes.
All international packages are insured. We do this through a third party. International shipping has a higher first weight/price bracket but you can usually purchase a large number of items in the second weight bracket for some serious savings.
Canadian customers: We now offer an additional shipping option where you prepay your Canadian duties and taxes for a flat rate of an additional $7.95 per first class mail package. This flat fee is the same regardless of value so you can save quite a bit on your customs fees and you will not be required to pick up your package from the post office.
European Union customers: Due to the large number of customers placing orders and not completing the payment on their invoices, we are not shipping to the EU at this time.
USPS Shipping Holidays
Martin Luther King Jr. Day: Monday, Jan. 15
Presidents' Day: Monday, Feb. 19
Memorial Day: Monday, May 27
Juneteenth National Independence Day: Wednesday, June 19
Independence Day: Thursday, July 4
Labor Day: Monday, Sept. 2
Columbus Day: Monday, Oct. 14
Veterans Day: Monday, Nov. 11
Thanksgiving: Thursday, Nov. 28
Christmas: Wednesday, Dec. 25
Insurance is provided by USPS, Parcelguard or Global Post. Claims cannot be processed until 30 days have passed from time of mailing. Azure Aster cannot control or be held responsible for the security of your mailbox or delivery drop off area and mail that is stolen from your home or business after delivery. If you have had problems with mail theft in the past, you may want to make arrangements for an alternate shipping address or use a PO box. Please be sure to double-check your address for accuracy before finalizing your order.
We want you to be happy so if you have received your purchase and wish to make a return etc.:
- Inspect your items well when you receive them.
- Notify us of any issues such as an incorrect, missing, or damaged during transit item within 3 days from receipt to be eligible for insurance coverage, replacement or credit. Keep all shipping materials including the box and packing materials until we let you know it is safe to throw them away.
- For returns, you must e-mail or call us for a return authorization within 30 days from receipt of your order. Returns that are not postmarked within 30 days after delivery will not be eligible for refunds or exchange.
- Returns must be in their original, undamaged condition including jewelry pouches, tags or boxes for a refund of the item cost. Feel free to keep any surprise candy etc. we sent to you.
- Personalized, custom and items sold as imperfects are eligible for exchange if stock is available or in store credit only.
- Clearance items may not be returned.
- Socks may not be returned if they have been worn or washed and earrings and socks must be returned with the original packaging intact.
- We recommend using delivery confirmation and insurance to cover yourself against loss or damage of your return in the mail.
- Free or Gift With Purchase items: You will be required to send the promotional item back to us along with the return or their value will be deducted from your refund.
- Free shipping: If after the amount of the returned items is deducted the order total no longer meets the minimum order requirement for free shipping, the actual cost of shipping that order will be deducted from your refund.