Spend $49 For Free USA Shipping-*See Details*.
Call us: (303) 369-5507

Payment, Shipping & Returns

Enjoy FREE shipping in the USA for your order of $49 or more via first class mail (some exclusions apply)!

Azure Aster is a family business so you get secure, personal service, quick shipping and fast answers to your questions.

  • We accept ALL major credit cards, phone, Paypal and Klarna payments in USD securely. We do not store any of your payment information or share it with anyone.
  • Most in stock orders ship in 0-1 business days (our business week is M-F) via USPS. Things may take a bit longer to ship after big release days. Creation times for custom items are in the product listings.   
  • Choose from First Class to Express shipping options for the lowest priced or quickest delivery possible! We also ship internationally to all Paypal approved countries except the UK and EU (temp. suspended due to Brexit).
  • If you are not happy with your purchase, return it in 14 days for a refund (detailed instructions are below).
  • Need a rush order?  No problem!  Contact us and we can work with you to meet your deadlines.
  • Need to know more?  Read the long version which explains things in detail below. Links to our FAQs and policies are at the bottom of the page.
  • If you have any questions, just contact us!

Here's everything you need to know!

Payment Options
 
All electronic transactions are completed by CISP compliant providers. We accept the following forms of payment through the online shopping cart:

1.     VISA, Mastercard, American Express or Discover - via secure SSL encrypted server and processed by Stripe. The billing name and address must match the name and address for the card used. USA and Canada orders only.

2.     PAYPAL -  Accepts credit and debit cards as well as new pay later options. Pay later options include a Pay in 4 payment plan or 6 months interest free financing. All international orders (except Canada) must pay via Paypal.

3.    Will call with card number - Place your order online and call your card info to us directly. A little extra security for those who don't like to enter credit card information on the internet.

4.     Klarna - For orders of $59 or more. Choose from Pay in 30 days where your card is billed 30 days after it is delivered or Slice It In Four. Slice it in four is a pay over time option where you split your payment into four installments that you pay over a six week time period with no extra fees. You do not have to wait to receive your order like you would with layaway. This is the same as Afterpay or Sezzle. Payment agreements are made directly with Klarna not with Azure Aster. You can read more about Klarna here.
 
Money orders - Please e-mail us if you would like to pay via money order.
 
Purchase orders - We do not accept purchase orders at this time.

Phone Orders: We recommend that you use the Will call with card option and place the order online so you can see shipping costs and check for clerical errors. Credit card orders may be placed via telephone to (303) 369 -5507, between 9am - 5pm Mountain time.  Our normal business week is Mon-Fri. We do try to take calls on weekends too. If we are away, please leave a message and we will get back to you. 

After you place your order, you will receive an order confirmation e-mail at the address provided. Save this e-mail as your receipt. Be advised that if there is a problem with your payment and we are unable to contact you by both phone and e-mail, your order will be cancelled. Azure Aster also reserves the right to cancel any order that is deemed fraudulent or potentially fraudulent or from customers who refuse to adhere to our stated store policies.

Please note: Azure Aster collects sales tax for orders shipped to CO.

NEW Pre-Orders!

Pre-order items have the following terms for purchasing:

  1. Pre-order items are not in stock yet and will arrive at a future date (sorry no Erstwilders may be pre-ordered). Placing a pre-order means that item is reserved just for you once it is here. Pre-buys are limited to incoming stock only.
  2. Do not use Klarna or Paypal pay later payments for pre-orders. All other payments are ok!
  3. An estimated time of arrival (ETA) will be listed in the product description but these times are not guaranteed and may be updated as needed. 
  4. Be advised that shipments can take anywhere from two weeks to a few months to arrive at our shop due to unforeseen shipping or customs delays and current events beyond our control.
  5. If you purchase a pre-order, your payment will be charged immediately and the entire order will be placed on hold until the item arrives in the shop.
  6. Once a pre-ordered item is received, we will ship it to you ASAP and send you a shipping confirmation by e-mail.
  7. If for any reason we are unable to fulfill a pre-order, we will notify you and offer you a full refund of the item cost and any shipping fees that may have been charged.
  8. If you choose to cancel a pre-order, a 5% cancellation fee will be deducted from your refund to cover our processing costs. 
  9. You must contact us directly to cancel a pre-order. Do not attempt to cancel it via your payment method, paypal etc.   
  10. Customers who do not uphold these terms may not be allowed to purchase pre-orders in the future.
  11. By placing a pre-order, you agree to these terms.

Special Requests

For makers who allow it (sorry not Erstwilder), we are happy to take special requests for items from upcoming collections that have already been revealed to the public. You are also welcome to request items from makers that we have not had in stock before from their current catalogs. We will work on bringing them in with our next order just for you. In some cases, special orders may require a 20% non-refundable deposit. Just contact us and see what we can do!      

 

 
Shipping and Handling Options (U.S. only)


All items are packed in boxes with tissue, bubble wrap etc. to protect them during shipment. We ship USPS First Class, USPS Priority, and USPS Express mail on most items. Only Express Mail has a guaranteed delivery time and is fully trackable. All other delivery times are estimates. Orders do not ship on weekends or postal holidays and may take longer during peak mail season. Delivery times below are for transit only. Please be sure to add additional time for item creation and processing. Some handcrafted designs may have a waiting period so be sure to check item descriptions or the completion times below.

Please note:  Shipping fees calculated by the shopping cart cover insurance, handling and processing costs, and the actual postage. We do everything we can to keep your costs low! If you accidentally choose a paid shipping method when your order was eligible for free shipping, we will credit the shipping to your account as an in store credit.
 
Express Mail- Takes 1-2 days to be delivered once mailed. The only mail class with a guaranteed delivery date. Includes free insurance. You must be present for delivery. They will make 2 attempts to deliver your package. Then hold it for five days before returning to us. Shipping fees are not refundable if your package is returned. To ship on the same business day, orders must be placed before 12:30 pm Colorado time and items must be ready to go (no pre-order or custom items can ship the same day). We recommend you call us if you are unsure if there will be enough time to meet your deadline for delivery. 
  
Priority mail - Takes an average of 2-4 postal business days to arrive once mailed. This is not a guaranteed delivery time. Includes free insurance.
 
First Class Mail - Usually takes about 1 week or less to be delivered. USPS states 1-2 weeks but there is no guaranteed delivery period. On rare occasions it could take a little longer. Insurance fees are included in the cost. 
 
Delivery Confirmation - Provided free of charge when available. Delivery confirmation will tell you when a package has been delivered. It does not always provide other tracking info.

Signature at delivery (USA only) - Due to an increase in mail theft, you may now opt to purchase a signature to be required at delivery. Just mark the box Signature at delivery in the shipping options section at checkout and it will be added to your order for a small fee. Be advised that it may delay delivery of your package if you are not present for the signature and they may require you to request re-delivery or pick up the package at the post office. But this way, they will not leave your packages unattended at your residence or business.

Please note: Orders over $300 USD may require a signature at delivery for insurance purposes. We cannot control or be held responsible for the security of your mailbox or delivery drop off area and mail that is stolen from your home or business. If you have had problems with mail theft in the past, you may want to make arrangements for an alternate shipping address or use a PO box. We also reserve the right to cancel any orders with addresses that are incorrect, cannot be verified or cause postage calculation errors in the shopping cart.

Requests for combined shipping: Due to increased processing fees and issues with order processing and logistics on release days, we regret that we are no longer able to combine multiple small orders together for folks who are looking to meet the $49 requirement for our free shipping offer. If you have at least one order that qualifies for free shipping that has not been processed yet and would like to add another order to it, we are happy to combine them. Any extra postage costs will be returned to you as an in store credit. 




International Shipping

*Due to current events, some overseas mail is experiencing very long delivery delays. We are temp. not shipping to the UK or EU due to the new VAT collection requirements.*

We accept and ship orders up to $300 USD to all Paypal approved countries.  All international shipments are made through USPS.  The shopping cart will calculate international shipping rates at checkout.  Please note that in most cases, we cannot track international shipments unless they are shipped Express.  We also cannot control the length of time a package spends in customs.  Because of this, we cannot guarantee delivery times for international mail.  You must agree that our electronic postage record is sufficient proof of mailing.  You must also accept responsibility for the package and any and all customs fees or VAT that may be charged by your postal service (we have no way of knowing if any such fees will be charged so check with your post office if this is a concern).  We will not mark packages as "gifts".  Shipping and handling fees are not refundable if your item is held in customs and you do not pick it up.

All international packages are insured. We do this through a third party so the insurance cost is not included in the dollar amount shown as postage we have paid on the mailing label. International shipping has a higher first weight/price bracket but you can normally purchase a number of items before you go up to the next price bracket for some savings.

We also reserve the right to cancel any orders with addresses that are incorrect, cannot be verified or appear fraudulent or cause postage calculation errors in the shopping cart.

Canadian customers: We now offer an additional shipping option where you prepay your Canadian duties and taxes for a flat rate of an additional $6.95 per first class mail package. This flat fee is the same regardless of value so you can save quite a bit on your customs fees and you will not be required to pick up your package from the post office. 
 
Australian customers: Please note that our little business does not meet the A$75000 GST registration requirement for low value goods shipped to Australia. This means you will be responsible for paying a 10% GST as well as a small processing fee to receive your order from Australia Post. **Due to AU post having a temporary backlog of parcels due to current events, expect all first class mail shipments to take longer to arrive than normal. Some tracking info. will temp. also not be available through USPS.com on these shipments and you will need to track them through https://www.goglobalpost.com/track/ directly once they reach Australia since they are being delivered to you via a courier network.**  

UK & EU Customers: Due to the new requirements for sellers and VAT collection that has resulted from Brexit, we regret that we are temporarily unable to ship orders to the UK or the EU.


2021 USPS Shipping Holidays- Orders will not ship out on these days:

  • Friday, January 1 (New Years Day)
  • Monday, January 18 (Martin Luther King Jr. Day)
  • Monday, February 15 (President’s Day)
  • Monday, May 31 (Memorial Day)
  • Monday. July 5 (Independence Day)
  • Monday, September 6 (Labor Day)
  • Monday, October 11 (Columbus Day)
  • Thursday, November 11 (Veterans Day)
  • Thursday, November 25 (Thanksgiving Day)
  • Saturday, December 25 (Christmas Day)


Shipping Insurance:
 
Insurance claims cannot be processed by USPS or third party insurance until 30 days have passed from time of mailing. We are not responsible for orders lost because an incorrect shipping address was provided to us or mail theft occurring after delivery. Please be sure to double-check your address for accuracy before finalizing your order.
 
 
Cancellation, Replacement, Return & Refund Policy

We want you to be happy so if you have received your purchase and wish to make a return etc.:

  • Inspect your items well when you receive them.
  • Notify us of any issues such as an incorrect, missing, or damaged during transit item within 3 days from receipt to be eligible for insurance coverage, replacement or credit.   
  • For returns, you must e-mail or call us for a return authorization within 14 days from receipt of your order. Unauthorized returns that have passed the 14 day period after delivery will not be eligible for refunds or exchange. 
  • Returns must be in their original, undamaged condition including jewelry pouches, tags or boxes for a refund of the item cost. Feel free to keep any surprise candy etc. we sent to you. 
  • Personalized, custom and items sold as imperfects are eligible for exchange if stock is available or in store credit only.
  • Clearance items may not be returned.
  • Socks may not be returned if they have been worn or washed and earrings and socks must be returned with the original packaging intact. 
  • We recommend using delivery confirmation and insurance to cover yourself against loss or damage of your return in the mail.    
 
Shipping and handling fees: Shipping and handling fees are non-refundable and we do not pay return postage costs unless the return is due to our error or irregular craftsmanship.  


Promotions and refunds: If you choose to make a return and it makes the order ineligible for a particular promotion's requirements you received with it (free shipping, free item or gift with purchase offers) see below.

  • Free or Gift With Purchase items: You will be required to send the promotional item back to us along with the return or their value will be deducted from your refund. 
  • Free shipping: If after the amount of the returned items is deducted the order total no longer meets the minimum order requirement for free shipping, the actual cost of shipping that order will be deducted from your refund.

Item warrantee: Items are covered for two weeks (14 days) after receipt to cover manufacturing defects resulting in breakage. We will work out an arrangement to return the item for repair, replacement or refund.

Repairs or resizing:  We understand that accidents happen. There is no such thing as an indestructible piece of jewelry or sculpture. Should you break a well loved item and would like it repaired, please e-mail us. We will see what we can do for you. After the 14 day warrantee period, repairs may be free or there may be a charge depending on what needs to be done. You will be responsible for postage and possibly material costs. Resizing costs will be discussed via e-mail. We do not repair or resize items bought from other companies.

Serial returners: Serial returners, scalpers or customers found to be repeatedly doubling up to hold items with stockists they feel might sell out and then cancelling or returning their orders after release days may be required to pay a 5% restocking fee on future returns to cover our costs.

A note about tarnished pins on brooches: New brooches are usually created with pins that are silver plated and the base metal is steel. In the old days you could use nickel plated pins which did not tarnish as easily but nickel has been banned for jewelry in some countries due to allergies. So the newer silver plated pins will naturally tarnish and turn colors (from black to a red rust color) over time due to the sterling silver plating and steel content. A quick polish with a jewelry cloth or metal polish will remove the tarnish quickly. We recommend polishing cloths because they are very gentle on costume jewelry. Our selection of cloths can be found here.   

Lost or stolen mail:  You must complete the mail theft report form here. https://usps.force.com/emailus/s/  Once you have submitted your report to USPS, please provide the service request number to us. Insurance claims will be made on your behalf after 30 days have passed from mailing. In cases where mail has been tracked and confirmed as delivered to your address, a refund will only be provided to you if the insurance adjuster approves the claim. We are not responsible for the security of your porch, mailbox, any theft or missing mail that occurs after a delivery has been made. By placing an order, you are agreeing to these terms.


 


 
Estimated Shipping & Completion Times (as of 01/01/2021) 

  • Most items are ready to go and ship out fast in 0-1 business days depending on the time you place your order. Things may take 1- 4 postal business days to ship after busy Erstwilder release days. This includes orders consisting of cloth ribbons, wristbands, charms, beads, vintage or antique designs, costume jewelry pieces or non-custom jewelry designs. Anything with a longer waiting period is noted in the item descriptions. Business days are M-F.     
  • Dana's Polymer Clay, Original, Handbeaded or Handpainted/Hand enameled, Custom requests, or Sizeable jewelry designs:  Only items with purchasing links are available and many are created on demand.  Most available designs are shipping out in 1-10* business days.  If you have a deadline, be sure to let us know in your order comments.  Otherwise be sure to allow enough time for creation and transit.
  • If you order products that have different estimated shipping times (for example wristbands ship immediately but there might be a waiting period for your custom earrings) we will hold your entire order until all items are completed.
  • If the wait on any order will be longer than three weeks, we will e-mail the estimated completion time for your approval before final processing.

 Please keep in mind that these dates are estimates and are subject to change.  If you need the item shipped by a certain date, please indicate the date in the comments section of your order.  I'll do my best to get it to you in time!   Any questions?  Just e-mail me!
 
 
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